FAQ - Frequently asked questions

When will I receive my order?
After you have successfully placed your order, you will receive order order confirmation mail from agata japan. The number of days necessary for you to receive your order after receiving the confirmation mail varies.
If you have not received your order confirmation mail, your order is not placed yet. Please check your order or if you do not know if your order is placed or not, please contact agata japan for more information.
If you have received your order confirmation mail and still have not yet received your order, please contact agata japan.

How is my order delivered to me?
Your order will be delivered to you safely by SAGAWA VIETNAM, offering Japan quality delivery.

How can I cancel/return my order?
Sorry, we do not accept cancel or return of your order.
If you find any problem with the product or if you receive the wrong product, please contact agata japan.

Why are the items ordered shipped separately?
agata japan is an e-commerce (online shopping) platform with many merchants. Therefore, if you order more than 1 items which different merchants sell, the items are shipped separately.

What can I buy on agata japan?
Items sold on agata japan are all of Japan quality. All items are qualified by agata japan so please enjoy shopping without worrying about the quality of the items